How to Find Your Place in Trust & Safety: A Story of Career Pivoting

Working in Trust & Safety can be difficult, and many in our field are struggling right now. This episode is dedicated to everyone who is looking for work, has been laid off, is trying to pivot their careers, or is feeling burned out and doesn’t know what to do next. 

Alice Hunsberger talks to Heather Grunkemeier (former Program Owner of Trust & Safety at Rover, and current owner of consultancy firm Twinkle LLC) and discusses how Heather finally broke into the field of Trust & Safety after years of trying, what it was actually like for her, and what her advice is for other people in the midst of career pivots. We also touch on mental health, identity, self worth, and how working in Trust & Safety has unique challenges (and rewards). 

If you liked our Burnout Episode, you may enjoy this one too. (And if you haven’t listened to it yet or read our Burnout resource guide, please check it out).|

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Credits

This episode of Trust in Tech was hosted, edited, and produced by Alice Hunsberger.
Music by Zhao Shen. 
Special thanks to the staff and members of the Integrity Institute for their continued support.